Frequently Asked Questions
Find answers to common questions about our products and services
How do I season my new smoker or grill?
Before first use, pre-heat your unit to 275°F and let it run for 3 hours. During the last 45 minutes, add one cup of wood chips to the loader to complete the seasoning process.
Can I use extension cords with my electric smoker?
We recommend against using extension cords. If necessary, use a heavy-duty, outdoor-rated cord (14-gauge or thicker) to prevent power loss or overheating.
What type of wood chips provide the best flavor?
Flavor is subjective: Hickory and Mesquite offer bold, intense flavors for red meats, while Apple and Cherry provide sweet, mild finishes perfect for poultry and pork.
How do I clean the digital control panel?
Wipe the exterior with a damp cloth. Never spray cleaning agents directly onto the digital display or submerge electronic components in water.
Are replacement parts available for older models?
Yes, we maintain a comprehensive inventory of genuine replacement parts including heating elements, racks, and controllers for most legacy models.
How do I register my product for warranty?
Visit our website and navigate to the 'Product Registration' page. You will need your model number and serial number, located on the back or side of the unit.